Return Policy
How to Return Your Order
Thank you for shopping at Souldewshop.com
For any reason, you are not completely satisfied with your purchase, you can return any unwanted items within 30 days (for some products, return window is less than 30 days, please check the respective product page) from the date you received your order.
Products must be returned unused in their original condition and packaging.
The customer is responsible for the purchased item(s) until we receive it.
During returning the purchase you need to use a reliable shipping service that provides a tracking number. Once we received and inspected your return, you will receive an email confirming your refund. For all crossborder return to cover the custom duties we will deduct 15% restocking fees from refunds.
If the product(s) you received was defective upon arrival you must notify us within 7 business days of delivery.
The customer is responsible for the return postage unless the return is due to a defective or wrong product on our part and in such case, we will provide you a prepaid label via email.
As we ship from different locations please contact us for the return address.
To start the return process please email at: support@souldewshop.com with your issue and order number.
Bottoms Size Guide
Use these measurements as a guide when choosing bottoms. Measure around the fullest part of your hips, around your natural waist, and from the top of the inner thigh to the ankle for inseam. Keep the tape level and comfortably snug.
Jeans & trousers
Waist, hip, and inseam.
Skirts & shorts
Waist and hip; for length, measure from the natural waist to the desired hem.
Leggings
Waist, hip, and inseam. For a close fit, compare hip measurements carefully.
Measurements are body measurements unless a garment measurement is specifically provided. If you fall between sizes, consult the product-specific details or choose based on your preferred fit.