Return Policy

How to Return Your Order

Thank you for shopping at Souldewshop.com

If, for any reason, you are not completely satisfied with your purchase, you can return any unwanted items within 30 days (for some products, the return window is less than 30 days; please check the respective product page) from the date you received your order.

Products must be returned unused in their original condition and packaging.

The customer is responsible for the purchased item(s) until we receive it.

When returning the order, you need to use a reliable shipping service that provides a tracking number. Once we receive and inspect your return, you will receive an email confirming your refund. For all cross-border returns, to cover the customs duties, we may deduct a 15% restocking fee from refunds if the return is not due to our fault.

If the product(s) you received were defective upon arrival, you must notify us within 7 business days of delivery. 

The customer is responsible for the return postage unless the return is due to a defective or wrong product on our part, and in such case, we will provide you with a prepaid label via email.

As we ship from different locations, please contact us for the return address.

To start the return process, please email support@souldewshop.com with your issue and order number.